Support

B2B Triage is built and supported by Human After All. Support is handled directly by the developer — there is no ticket queue and no bot in front of it.

Get in touch

Contact us — the form reaches the developer directly.

We aim to reply within one business day (Eastern Time, UTC−5 / UTC−4 in summer). Urgent problems — a form that has stopped accepting applications, approvals failing — go to the front of the queue; say so in your message.

What to include

These four things turn a diagnosis from a conversation into a single reply:

1. Your store’s myshopify.com domain
2. What you expected to happen, and what happened instead
3. The steps that reproduce it — the form, the page it is placed on, and the application involved if there is one
4. A screenshot, if anything is visibly wrong

Please do not include an applicant’s personal details — their tax identifier, address, or the full application. The application’s reference from the Submissions screen is enough for us to find it, and it keeps their data out of a channel that does not need it.

Documentation

The help page covers installing the app, building a form, placing it on your storefront, and approving an application. Most questions are answered there faster than we can answer them.

Privacy and data requests

Access and deletion requests, what the app stores, and how long it keeps it are all covered by the privacy policy. Requests can go through the same contact form.